Not-so-extreme Social Media Makeover: Leveraging Social Intelligence to Improve Customer Engagement

Not-so-extreme Social Media Makeover: Leveraging Social Intelligence to Improve Customer Engagement

It makes you feel a little guilty attending a conference in beautiful Lake Tahoe, but MediaPost’s Social Media Insider Summit turned out to be an engaging work experience. A few key themes emerged from the various panels and working sessions:  … Continue reading

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3 Steps to Overcoming Your Engagement Fears

Engagement is a scary concept for some companies. The fears are plentiful and range from basic questions about how to get started, to the more advanced questions about how to continue your engagement during a crisis.  It’s all well and good to talk about dipping your toes into the engagement pond, but what about those …

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Top 7 Ways To Increase In-Store Sales via Social Media

Doesn’t it seem like new social media technologies and platforms pop up every other day? If your business consists of brick-and-mortar stores, not only is it difficult to keep up with those, it’s easy to forget why you need these cyberspace shenanigans at all! In fact, there’s so much noise that many retailers lose sight …

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Michael Fertik Video Blog: Mike “The Situation” Sorrentino – Master of Abs and Personal Branding

Love it or hate it, MTV’s hit reality TV show Jersey Shore is a true pop culture phenomenon. A major part of the show’s success no doubt comes from the cast’s natural knack for self-promotion. Perhaps the best example of personal branding on the show comes from Mike “The Situation” Sorrentino. Anyone who has seen “The …

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Ping is not my Thing

Whenever Apple announces anything, the Tech world stops to discuss it as they are changing the world. Don’t get me wrong, I love the look and feel of Apple products, own an iPad which I utterly adore but I don’t strictly think of Apple as innovative any more. I also don’t think of them as …

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Reputation Management, Internet Privacy, and Social Media Quick Hits

In today’s Quick Hits, we discuss law enforcement and social media, follow up on the case of the Facebook-addicted juror, and look at a case of stalking on Facebook (and why Facebook isn’t helping to stop it.) – Cops Don’t Know How To Use Twitter A new study by the Canadian Association of Police on …

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Is BP Just Trying To Buy Its Reputation Back With Advertising?

Because it is our nature to do such things, most of the world has moved on from the anger or whatever was experienced during the BP Deepwater Horizon oil mess in the Gulf of Mexico. There are still pockets of activism but the mainstream has started to flush that story out of its faulty and …

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I Spy With My BrandsEye: The New FNB Stadium

Let us face it; most of us are dealing with severe World Cup withdrawal symptoms. Prior to the World Cup, there was a lot of mixed sentiment around the stadiums. Many people felt that a lot of money, which could have been better spent elsewhere, was inves…

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Chris Myers Rumours and William Hague Reputation

Though unconfirmed stories of William Hague’s sexuality have been circulating in Westminster for some time now; with the emergence of the first hint of allegations surrounding his 25-year-old special adviser, Christopher Myers, rumour mills have been abuzz with the latest updates from his personal life. The fact that he hired a third adviser when his predecessors had just …

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