Google’s local business listings now called Google Places has now come up with a chance for local businesses to respond to customer reviews! This is great news for businesses and for reputation management. Business owners can now respond directly to reviews both negative and positive one. This is great for local businesses to deal with the reviews …
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Reputation Management Made Simple: How to yield more positive reviews and deal with the bad ones
Reviews are more important than ever for retaining sales and service customers. According to DriverSide/Kelton Research, 89 percent of consumers would consider using online ratings and reviews when determining where to take their car for service—92 percent of this group say ratings will influence their decision. In addition, 61 percent of consumers would choose a …
